Delivery Policy

  • Any delivery dates and times specified by the Company are approximate only.
  • The Customer shall make all arrangements necessary to take delivery of the goods.
  • The Company will not accept responsibility for the suspension or delay in deliveries, nor the consequences there of.
  • Standard delivery is to the reception desk and/or ground floor at the stated delivery address.
  • It is the customer’s responsibility to inform the Company of any difficulties in delivering or specific requirements at the time of placing the order.
  • The Company cannot accept responsibility for delivery problems resulting from the information supplied by the customer.
  • Delivery is free to addresses within the UK mainland, for orders over £50 Excluding Vat. Orders below £50 Excluding Vat will incur a £8.95 (ex.VAT) small order handling charge.
  • Postage and packaging for Northern Scotland and offshore deliveries may vary.
  • Please check that deliveries are correct, undamaged and that the correct number of packages have been delivered before providing a signature.
  • Any discrepancy or damage must be notified to IPA Cleaning and Hygiene Ltd within 24hrs of delivery. 
  • We do not ship to areas outside of the United Kingdom. If you wish to place an order from abroad please contact us before purchasing, to arrange collection or onward delivery yourself. Without contact your order will be cancelled.
  • On occasion there may be delays caused by operational constraints or circumstances beyond our control. During these times we reserve the right to extend the delivery timescales from 1 to 4 days..